Terms and Conditions for Xplore app and Website use

1               Interpretation

1.1           The definitions and rules of interpretation in this clause apply in this agreement.

Authorised Users

the employees and clients of the Customer who will access the Services.


these terms and conditions and any other terms, contract or documentation referred to herein.

Business Day

a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Confidential Information

information that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information in clause 11.1.


the company or legal entity who contracts with the Supplier under the terms of this agreement.

Customer Data

the data inputted by the Customer, Authorised Users, or the Supplier on the Customer’s behalf for the purpose of using the Services or facilitating the Customer’s use of the Services.


the document made available to the Customer by the Supplier online via www.rendezverse.com or such other web address notified by the Supplier to the Customer from time to time which sets out a description of the Services and the user instructions for the Services[LD1] .

Effective Date

The commencement date of the Customer’s subscription of the Services as set out in the Order Form.

Free Subscription

the subscriptions obtained by the Customer pursuant to clause 9.1 which entitle the Customer and Authorised Users to access and use the RVXplore, the Services and the Documentation in accordance with this agreement. For the avoidance of doubt, this subscription is for the purpose of evaluating the RendezVerse products and services.

Heightened Cybersecurity Requirements

any laws, regulations, codes, guidance (from regulatory and advisory bodies. Whether mandatory or not), international and national standards, industry schemes and sanctions, which are applicable to either the Customer or an Authorised User (but not the Supplier) relating to security of network and information systems and security breach and incident reporting requirements, which may include the cybersecurity Directive ((EU) 2016/1148), Commission Implementing Regulation ((EU) 2018/151), the Network and Information systems Regulations 2018 (SI 506/2018), all as amended or updated from time to time.

Initial Subscription Term

the initial term of this agreement as set out in the Order Form.

Intellectual Property Rights

patents, rights to inventions, copyright and related rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world, including the right to sue for and recover damages for past infringements.


the digital world designed and designed, developed and coded by the Supplier.

Normal Business Hours

9.00 am to 5.00 pm local UK time, each Business Day.

New Release

a new release of all or any part of the Software suitable for use by the Customer in which previously identified faults have been remedied or to which any modification, enhancement, revision or update has been made.

Order Form

the order form as made available at www.rendezvers.com/order

Paid Subscription

the subscription purchased by the Customer pursuant to clauses 3 and 9.1 which entitle the Customer and Authorised Users to access and use RVXplore, RV360, the Services and the Documentation in accordance with this agreement.

Renewal Period

the period described in clause 14.1.


the hosting of the Metaverse on the Supplier’s servers for the purpose of allowing virtual site inspections made available to the Customer through the Paid Subscription.


The hosting of CGI digital twins on the suppliers servers operated by the Supplier and its subcontractors made available to the Customer through the Paid subscription


the services to be provided by the Supplier under this agreement through the Software, as agreed by the parties and dependant on the Customer obtaining either a Free or paid for Subscription for RVxplore or RV360.


the Metaverse and all subsequent amendments and updates to such software (including by way of the New Releases) as may be provided under this agreement.

Source Code

the source code of the software to which it relates, in the language in which the software was written, together with all related flow charts and technical documentation.

Subscription Fees

the subscription fees payable by the Customer to the Supplier for the Paid Subscription, as set out in the Order Form.

Subscription Term

has the meaning given in clause 14.1 (being the Initial Subscription Term together with any subsequent Renewal Periods).


Rendezverse Ltd incorporated and registered in England and Wales with company number 13862012 whose registered office is at 27 Furnival Street, London, United Kingdom, EC4A 1JQ.

Support Services Policy

the Supplier’s policy for providing support in relation to the Services as made available at www.rendezverse.com/support or such other website address as may be notified to the Customer from time to time.


any thing or device (including any software, code, file or programme) which may prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.


a weakness in the computational logic (for example, code) found in software and hardware components that when exploited, results in a negative impact to the confidentiality, integrity, or availability, and the term Vulnerabilities shall be interpreted accordingly.

1.2           Clause, schedule and paragraph headings shall not affect the interpretation of this agreement.

1.3           A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality) [and that person’s legal and personal representatives, successors or permitted assigns].

1.4           A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

1.5           Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

1.6           Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.

1.7           A reference to a statute or statutory provision is a reference to it as it is in force as at the date of this agreement.

1.8           A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of this agreement under that statute or statutory provision.

1.9           A reference to writing or written includes faxes but neither e-mail nor any other form of electronic communication, except where expressly provided to the contrary.

1.10         References to clauses and schedules are to the clauses and schedules of this agreement; references to paragraphs are to paragraphs of the relevant schedule to this agreement.

2               Subscription

2.1           Subject to the Customer obtaining a Free Subscription or purchasing a Paid Subscription in accordance with clause 3.3 and clause 9.1, the restrictions set out in this clause 2 and the other terms and conditions of this agreement, the Supplier hereby grants to the Customer a non-exclusive, non-transferable right and licence, without the right to grant sub-licences, to permit the Authorised Users to use the Services and the Documentation during the Subscription Term solely for the Customer’s internal business operations.

2.2           In relation to the Authorised Users, the Customer undertakes that:

2.2.1            the maximum number of Authorised Users that it authorises to access and use the Services and the Documentation shall not exceed the number permitted under the Subscription it has purchased from time to time;

2.2.2            it shall permit the Supplier or the Supplier’s designated auditor to audit the Services and the Customer’s data processing facilities to audit compliance with this agreement. Each such audit may be conducted no more than once per quarter, at the Supplier’s expense, and this right shall be exercised with reasonable prior notice, in such a manner as not to substantially interfere with the Customer’s normal conduct of business;

2.2.3            if any of the audits referred to in clause 2.2.2 reveal that access has been provided to any individual who is not an Authorised User, then without prejudice to the Supplier’s other rights, the Customer shall promptly disable such access.

2.2.4            if any of the audits referred to in clause 2.2.2 reveal that the Customer has underpaid Subscription Fees to the Supplier, then without prejudice to the Supplier’s other rights, the Customer shall pay to the Supplier an amount equal to such underpayment as calculated in accordance with the prices set out in the Order Form within 10 Business Days of the date of the relevant audit.

2.3           The Customer shall not access, store, distribute or transmit any Viruses, or any material during the course of its use of the Services that:

2.3.1            is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;

2.3.2            facilitates illegal activity;

2.3.3            depicts sexually explicit images;

2.3.4            promotes unlawful violence;

2.3.5            infringes a third party rights (including a third party’s Intellectual Property Rights);

2.3.6            is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or

2.3.7            is otherwise illegal or causes damage or injury to any person or property;

and the Supplier reserves the right, without liability or prejudice to its other rights to the Customer, to disable the Customer’s access to any material that breaches the provisions of this clause.

2.4           The Customer shall not:

2.4.1            except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly permitted under this agreement:

(a)             attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documentation (as applicable) in any form or media or by any means; or

(b)             attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or

(c)             access all or any part of the Services and Documentation in order to build a product or service which competes with the Services and/or the Documentation; or

(d)             use the Services and/or Documentation to provide services to third parties; or

(e)             license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services and/or Documentation available to any third party except the Authorised Users, or

(f)              attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation, other than as provided under this clause 2; or

(g)             introduce or permit the introduction of, any Virus or Vulnerability into the Supplier’s network and information systems.

2.5           The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and/or the Documentation and, in the event of any such unauthorised access or use, promptly notify the Supplier.

2.6           The rights provided under this clause 2 are granted to the Customer only, and shall not be considered granted to any subsidiary or holding company of the Customer.

3               Paid subscriptions

3.1           Subject to clause 3.2 and clause 3.3, the Customer may purchase a Paid Subscription and the Supplier shall grant the Customer a licence to the Services pursuant to clause 2.1 and the Documentation in accordance with the provisions of this agreement.

3.2           If the Customer wishes to purchase a Paid Subscription, the Customer shall submit a completed Order Form to the Supplier. The Supplier shall evaluate such request and, if approved, issue an invoice to the Customer for the relevant fees for such Paid Subscription.[LD2] [MB3] 

3.3           If the Supplier approves the Customer’s request to purchase a Paid Subscription pursuant to clause 3.2, the Customer shall, within 30 days of the date of the Supplier’s invoice, pay to the Supplier the relevant fees for such Paid Subscription.

4               Services

4.1           The Supplier shall, during the Subscription Term, provide the Services and make available the Documentation to the Customer on and subject to the terms of this agreement.

4.2           The Supplier shall use commercially reasonable endeavours to make the Services available when required by the Customer, except during planned and unscheduled maintenance.

4.3           The Supplier will, as part of the Services provide the Customer with the Supplier’s standard customer support services during Normal Business Hours in accordance with the Supplier’s Support Services Policy in effect at the time that the Services are provided.  The Supplier may amend the Support Services Policy in its sole and absolute discretion from time to time.  The Customer may purchase enhanced support services separately at the Supplier’s then current rates.

5               Data Protection

5.1           For the purposes of this clause 5, the terms controller, processor, data subject, personal data, personal data breach and processing shall have the meaning given to them in the UK GDPR.

5.2           Both parties will comply with all applicable requirements of Applicable Data Protection Laws. This clause 5 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under Applicable Data Protection Laws.

5.3           The parties have determined that, for the purposes of Applicable Data Protection Laws the Supplier shall process the personal data set out in Schedule 12, as a processor on behalf of the Customer.

5.4           Should the determination in clause 5.3 change, then each party shall work together in good faith to make any changes which are necessary to this clause Error! Reference source not found. or the related schedules.

5.5           By entering into this agreement, the Customer consents to (and shall procure all required consents, from its personnel, representatives and agents, in respect of) all actions taken by the Supplier in connection with the processing of Supplier Personal Data, provided these are in compliance with the then-current version of the Supplier’s privacy policy available at https://rendezverse.com/privacy-policy (Privacy Policy). In the event of any inconsistency or conflict between the terms of the Privacy Policy and this agreement, the Privacy Policy will take precedence.

5.6           Without prejudice to the generality of clause 5.2, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Customer Personal Data to the Supplier or the lawful collection of the same by the Supplier for the duration and purposes of this agreement.

5.7           In relation to the Customer Personal Data, Schedule 12 sets out the scope, nature and purpose of processing by the Supplier, the duration of the processing and the types of personal data and categories of data subject.

5.8           Without prejudice to the generality of clause 5.2 the Supplier shall, in relation to Customer Personal Data:

5.8.1            process that Customer Personal Data only on the documented instructions of the Customer, which shall be to process the Customer Personal Data for the purposes set out in Schedule 12, unless the Supplier is required by Applicable Laws to otherwise process that Customer Personal Data. Where the Supplier is relying on Applicable Laws as the basis for processing Customer Processor Data, the Supplier shall notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Provider from so notifying the Customer on important grounds of public interest. The Supplier shall inform the Customer if, in the opinion of the Supplier, the instructions of the Customer infringe Applicable Data Protection Legislation;

5.8.2            implement the technical and organisational measures set out in Schedule 12 to protect against unauthorised or unlawful processing of Customer Personal Data and against accidental loss or destruction of, or damage to, Customer Personal Data, which the Customer has reviewed and confirms are appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;

5.8.3            ensure that any personnel engaged and authorised by the Supplier to process Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory or common law obligation of confidentiality;

5.8.4            assist the Customer insofar as this is possible (taking into account the nature of the processing and the information available to the Supplier), and at the Customer’s cost and written request, in responding to any request from a data subject and in ensuring the Customer’s compliance with its obligations under Applicable Data Protection Laws with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

5.8.5            notify the Customer without undue delay on becoming aware of a personal data breach involving the Customer Personal Data;

5.8.6            at the written direction of the Customer, delete or return Customer Personal Data and copies thereof to the Customer on termination of the agreement unless the Supplier is required by Applicable Law to continue to process that Customer Personal Data. For the purposes of this clause 5.8.6 Customer Personal Data shall be considered deleted where it is put beyond further use by the Supplier; and

5.8.7            maintain records to demonstrate its compliance with this clause 5 and allow for reasonable audits by the Customer or the Customer’s designated auditor, for this purpose, on reasonable written notice.

5.9           The Customer hereby provides its prior, general authorisation for the Supplier to:

5.9.1            appoint processors to process the Customer Personal Data, provided that the Supplier:

(a)             shall ensure that the terms on which it appoints such processors comply with Applicable Data Protection Laws, and are consistent with the obligations imposed on the Supplier in this clause 5;

(b)             shall remain responsible for the acts and omission of any such processor as if they were the acts and omissions of the Supplier; and

(c)             shall inform the Customer of any intended changes concerning the addition or replacement of the processors, thereby giving the Customer the opportunity to object to such changes provided that if the Customer objects to the changes and cannot demonstrate, to the Supplier’s reasonable satisfaction, that the objection is due to an actual or likely breach of Applicable Data Protection Law, the Customer shall indemnify the Supplier for any losses, damages, costs (including legal fees) and expenses suffered by the Supplier in accommodating the objection.

5.9.2            transfer Customer Personal Data outside of the UK as required for the Purpose, provided that the Supplier shall ensure that all such transfers are effected in accordance with Applicable Data Protection Laws. For these purposes, the Customer shall promptly comply with any reasonable request of the Supplier, including any request to enter into standard data protection clauses adopted by the EU Commission from time to time (where the EU GDPR applies to the transfer) or adopted by the UK Information Commissioner from time to time (where the UK GDPR applies to the transfer).

5.10         Either party may, at any time on not less than 30 days’ notice, revise clause 5 by replacing it (in whole or part) with any applicable standard clauses approved by the EU Commission or the UK Information Commissioner’s Office or forming part of an applicable certification scheme or code of conduct (Amended Terms). Such Amended Terms shall apply when replaced by attachment to this agreement, but only in respect of such matters which are within the scope of the Amended Terms.

6               Third Party Providers

The Customer acknowledges that the Services may enable or assist it to access the website content of, correspond with, and purchase products and services from, third parties via third-party websites and that it does so solely at its own risk. The Supplier makes no representation, warranty or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by the Customer, with any such third party. Any contract entered into and any transaction completed via any third-party website is between the Customer and the relevant third party, and not the Supplier. The Supplier recommends that the Customer refers to the third party’s website terms and conditions and privacy policy prior to using the relevant third-party website. The Supplier does not endorse or approve any third-party website nor the content of any of the third-party website made available via the Services.

7               Supplier’s Obligations

7.1           The Supplier undertakes to provide the Services to the Customer pursuant to the terms of this Agreement.

7.2           The undertaking at clause 7.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to the Supplier’s instructions, or modification or alteration of the Services by any party other than the Supplier or the Supplier’s duly authorised contractors or agents. If the Services do not conform with the foregoing undertaking, Supplier will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide the Customer with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes the Customer’s sole and exclusive remedy for any breach of the undertaking set out in clause 7.1

7.3           The Supplier:

7.3.1            does not warrant that:

(a)             the Customer’s use of the Services will be uninterrupted or error-free; or

(b)             that the Services, Documentation and/or the information obtained by the Customer through the Services will meet the Customer’s requirements; or

(c)             the Software or the Services will be free from Vulnerabilities or Viruses; or

(d)             the Software, Documentation or Services will comply with any Heightened Cybersecurity Requirements.

7.3.2            is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Customer acknowledges that the Services and Documentation may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

7.4           This agreement shall not prevent the Supplier from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, products and/or services which are similar to those provided under this agreement.

7.5           The Supplier warrants that it has and will maintain all necessary licences, consents, and permissions necessary for the performance of its obligations under this agreement.

8               Customer’s Obligations

8.1           The Customer shall:

8.1.1            provide the Supplier with:

(a)             all necessary co-operation in relation to this agreement; and

(b)             all necessary access to such information as may be required by the Supplier;

in order to provide the Services, including but not limited to Customer Data, security access information and configuration services;

8.1.2            without affecting its other obligations under this agreement, comply with all applicable laws and regulations with respect to its activities under this agreement;

8.1.3            carry out all other Customer responsibilities set out in this agreement in a timely and efficient manner. In the event of any delays in the Customer’s provision of such assistance as agreed by the parties, the Supplier may adjust any agreed timetable or delivery schedule as reasonably necessary;

8.1.4            ensure that the Authorised Users use the Services and the Documentation in accordance with the terms and conditions of this agreement and shall be responsible for any Authorised User’s breach of this agreement;

8.1.5            obtain and shall maintain all necessary licences, consents, and permissions necessary for the Supplier, its contractors and agents to perform their obligations under this agreement, including without limitation the Services;

8.1.6            ensure that its network and systems comply with the relevant specifications provided by the Supplier from time to time; and

8.1.7            be, to the extent permitted by law and except as otherwise expressly provided in this agreement, solely responsible for procuring, maintaining and securing its network connections and telecommunications links from its systems to the Supplier’s data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Customer’s network connections or telecommunications links or caused by the internet.

9               Charges and Payment

9.1           The Customer shall pay the Subscription Fees to the Supplier for the Paid Subscription in accordance with this clause 9 and the Order Form

9.2      The Customer shall on the Effective Date provide to the Supplier valid, up-to-date and complete credit card details or approved purchase order information acceptable to the Supplier and any other relevant valid, up-to-date and complete contact and billing details and, if the Customer provides:

9.2.1            its credit card details to the Supplier, the Customer hereby authorises the Supplier to bill such credit card:

(a)             on the Effective Date for the Subscription Fees payable in respect of the Initial Subscription Term; and

(b)             subject to clause 14.1, on each anniversary of the Effective Date for the Subscription Fees payable in respect of the next Renewal Period;

9.2.2            its approved purchase order information to the Supplier, the Supplier shall invoice the Customer:

(a)             on the Effective Date for the Subscription Fees payable in respect of the Initial Subscription Term; and

(b)             subject to clause 14.1, at least 30 days prior to each anniversary of the Effective Date for the Subscription Fees payable in respect of the next Renewal Period,

and the Customer shall pay each invoice within 30 days after the date of such invoice.

9.3           If the Supplier has not received payment within 30 days after the due date, and without prejudice to any other rights and remedies of the Supplier:

9.3.1            the Supplier may, without liability to the Customer, disable the Customer’s password, account and access to all or part of the Services and the Supplier shall be under no obligation to provide any or all of the Services while the invoice(s) concerned remain unpaid; and

9.3.2            interest shall accrue on a daily basis on such due amounts at an annual rate equal to 3% over the then current base lending rate of the Supplier’s bankers in the UK from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.

9.4           All amounts and fees stated or referred to in this agreement:

9.4.1            shall be payable in pounds sterling;

9.4.2            are, subject to clause 13.3.2, non-cancellable and non-refundable;

9.4.3            are exclusive of value added tax, which shall be added to the Supplier’s invoice(s) at the appropriate rate.

9.5           If, at any time whilst using the Services, the Customer exceeds the amount of disk storage space specified in the Documentation, the Supplier shall charge the Customer, and the Customer shall pay, the Supplier’s then current excess data storage fees. The Supplier’s excess data storage fees current as at the Effective Date are set out in the Order Form.

9.6           The Supplier shall be entitled to increase the Subscription Fees, the fees payable in respect of the additional User Subscriptions purchased pursuant to clause 3.3, the support fees payable pursuant to clause 4.3 and/or the excess storage fees payable pursuant to clause 9.5 at the start of each Renewal Period upon 60 days’ prior notice to the Customer and the Order Form shall be deemed to have been amended accordingly.

10             Proprietary Rights

10.1         The Customer acknowledges and agrees that the Supplier and/or its licensors own all intellectual property rights in the Services, the Software and the Documentation. Except as expressly stated herein, this agreement does not grant the Customer any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Services or the Documentation.

10.2         The Supplier confirms that it has all the rights in relation to the Services and the Documentation that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of this agreement.

11             Confidentiality

11.1         Each party undertakes that it shall not at any time during this agreement, and for a period of two years after termination or expiry of this agreement, disclose to any person any confidential information concerning the business, assets, affairs, customers, clients or suppliers of the other party or of any member of the group of companies to which the other party belongs, except as permitted by clause 11.1.1.

11.1.1         Each party may disclose the other party’s confidential information:

(a)             to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with this agreement. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 11Error! Reference source not found.; and

(b)             as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

11.1.2         No party shall use any other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with this agreement.

11.2         No party shall make, or permit any person to make, any public announcement concerning this agreement without the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including any relevant securities exchange), any court or other authority of competent jurisdiction.

11.3         This clause 11 shall remain in full force and effect, despite any termination of the Licence or this agreement.

12             Indemnity

12.1         The Customer shall defend, indemnify and hold harmless the Supplier against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with the Customer’s use of the Services and/or Documentation, provided that:

12.1.1         the Customer is given prompt notice of any such claim;

12.1.2         the Supplier provides reasonable co-operation to the Customer in the defence and settlement of such claim, at the Customer’s expense; and

12.1.3         the Customer is given sole authority to defend or settle the claim.

12.2         The Customer shall indemnify the Supplier against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by the Supplier arising out of or in connection with any claim that the Customer’s use of the Software or Documentation in accordance with the agreement, infringed a third party’s Intellectual Property Rights.

12.3         In the defence or settlement of any claim, the Supplier may procure the right for the Customer to continue using the Services, replace or modify the Services so that they become non-infringing or, if such remedies are not reasonably available, terminate this agreement on [2] Business Days’ notice to the Customer without any additional liability or obligation to pay liquidated damages or other additional costs to the Customer.

12.4         The foregoing and clause 13.3.2 state the Customer’s sole and exclusive rights and remedies, and the Supplier’s (including the Supplier’s employees’, agents’ and sub-contractors’) entire obligations and liability, for infringement of any patent, copyright, trade mark, database right or right of confidentiality.

13             Limitation of Liability

13.1         Except as expressly and specifically provided in this agreement:

13.1.1         the Customer assumes sole responsibility for results obtained from the use of the Services and the Documentation by the Customer, and for conclusions drawn from such use. The Supplier shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to the Supplier by the Customer in connection with the Services, or any actions taken by the Supplier at the Customer’s direction;

13.1.2         all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement; and

13.1.3         the Services and the Documentation are provided to the Customer on an “as is” basis.

13.2         Nothing in this agreement excludes the liability of the Supplier:

13.2.1         for death or personal injury caused by the Supplier’s negligence; or

13.2.2         for fraud or fraudulent misrepresentation.

13.3         Subject to clause 13.1 and clause 13.2:

13.3.1         the Supplier shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement; and

13.3.2         the Supplier’s total aggregate liability in contract (including its liability under clause 5, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the total Subscription Fees paid for the Paid Subscriptions during the 12 months immediately preceding the date on which the claim arose.

13.4         Nothing in this agreement excludes the liability of the Customer for any breach, infringement or misappropriation of the Supplier’s Intellectual Property Rights.

14             Term and Termination

14.1         This agreement shall, unless otherwise terminated as provided in this clause 14, commence on the Effective Date and shall continue for the Initial Subscription Term and, thereafter, this agreement shall be automatically renewed for successive periods of 12 months (each a Renewal Period), unless:

14.1.1         either party notifies the other party of termination, in writing, at least 30 days before the end of the Initial Subscription Term or any Renewal Period, in which case this agreement shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period; or

14.1.2         otherwise terminated in accordance with the provisions of this agreement;

and the Initial Subscription Term together with any subsequent Renewal Periods shall constitute the Subscription Term.

14.2         Without affecting any other right or remedy available to it, either party may terminate this agreement with immediate effect by giving written notice to the other party if:

14.2.1         the other party fails to pay an amount due under this agreement on the due date for payment and remains in default not less than 14 days after being notified in writing to make such payment;

14.2.2         the other party commits a material breach of any term of this agreement and (if such breach is remediable) fails to remedy that breach within a period of seven days after being notified in writing to do so;

14.2.3         the other party takes or has taken against it (other than in relation to a solvent restructuring) any step or action towards its entering bankruptcy, administration, provisional liquidation or any composition or arrangement with its creditors, applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court), being struck off the register of companies, having a receiver appointed to any of its assets, or its entering a procedure in any jurisdiction with a similar effect to a procedure listed in this clause 14.2.3; or

14.2.4         the other party suspends or ceases, or threatens to suspend or cease, carrying on business; or

14.2.5         the other party’s financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of this agreement is in jeopardy.

14.3         On termination of this agreement for any reason:

14.3.1         all licences granted under this agreement shall immediately terminate and the Customer shall immediately cease all use of the Services and/or the Documentation;

14.3.2         each party shall:

(a)             return and make no further use of any equipment, property, Documentation and other items (and all copies of them) belonging to the other party;

(b)             return, destroy or permanently delete (as directed in writing by the other party) any documents, handbooks, CD-ROMs or DVDs or other information or data provided to it by the other party containing, reflecting, incorporating or based on Confidential Information belonging to the other party. Provided that the Customer may retain copies of any Supplier Confidential Information incorporated into the Licenced Software or to the extent necessary to allow it to make full use of the Services and any rights granted under any Licence; and

(c)             permanently delete any proprietary software belonging to the other party and not the subject of a current licence granted by the other party from its IT network and hard disks or other storage means associated with any computer equipment owned or controlled by the other party;

14.3.3         the Supplier may destroy or otherwise dispose of any of the Customer Data in its possession unless the Supplier receives, no later than ten days after the effective date of the termination of this agreement, a written request for the delivery to the Customer of the then most recent back-up of the Customer Data. The Supplier shall use reasonable commercial endeavours to deliver the back-up to the Customer within 30 days of its receipt of such a written request, provided that the Customer has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Customer shall pay all reasonable expenses incurred by the Supplier in returning or disposing of Customer Data;

14.3.4         any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced; and

14.3.5         the Customer shall immediately pay any outstanding unpaid invoices and interest due to the Supplier. The Supplier shall submit invoices for any Services that it has supplied, but for which no invoice has been submitted, and the Customer shall pay these invoices immediately on receipt.

15             Force Majeure

15.1         Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. The time for performance of such obligations shall be extended accordingly.

15.1.1         General

15.1.2         if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.

15.2         The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

16             Governing Law

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the law of England and Wales.

17             Jurisdiction

Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

This  has been entered into on the date stated at the beginning of it.



18.1         No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

18.2         Except as expressly provided in this agreement, the rights and remedies provided under this agreement are in addition to, and not exclusive of, any rights or remedies provided by law.

18.3         This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

18.4         Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

18.5         No variation of this agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

18.6         If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.

18.7         If any provision or part-provision of this agreement is deemed deleted under clause 16.6 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

18.8         This agreement may be executed in any number of counterparts, each of which shall constitute a duplicate original, but all the counterparts shall together constitute the one agreement. No counterpart shall be effective until each party has provided to the others at least one executed counterpart.

18.9         A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act.

18.10      The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement is not subject to the consent of any person that is not a party to this agreement.

18.11      Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.

18.12      Each party confirms it is acting on its own behalf and not for the benefit of any other person.

18.13      Any notice given to a party under or in connection with this agreement shall be in writing and shall be:

18.13.1       delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or

18.13.2       sent by email to the following address(or an address substituted in writing by the party to be served): accounts@rendezverse.com

18.14      Any notice shall be deemed to have been duly received:

18.14.1       if delivered personally, when left at the addresses referred to at the start of this Agreement;

18.14.2       if sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second Business Day after posting; or





Data Processing


The Supplier undertakes process to provide the Services.


Such processing as is necessary to enable the Supplier to provide the Services. This includes: storage, retrieval, analysis, data collection and transfer.


The performance of Supplier’s obligations and to exercise its rights under the agreement.


The duration of the processing of personal data by the Supplier under this agreement shall be the period of this agreement and the longer of such additional period as: (i) is specified in any provisions of this agreement regarding data retention; and (ii) is required for compliance with law.

Personal data shall not be processed or held for longer than is necessary to enable the Supplier to provide the Services and comply with its obligations under this agreement.

Types of Personal Data

·                Names

·                Contacts details (including telephone numbers and email addresses)

·                IP address

·                Metadata

·                [Gender]

·                [biometric data]

Categories of Personal Data

Customers employees and client